Terms and Conditions

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Terms & Policies

Please read the Terms & Policies carefully before using Compass One Consultants.com and its services.

Agreement:
Compass One Consultants LLC agrees to provide its services to the Client as mentioned in the agreement.

Description:
Coaching is a cooperative relationship (not a business or legal partnership) between the Client and the Coach. It is designed to help the Client maximize their personal and professional skills and capabilities in an innovative and effective manner.

Responsibilities:
The Coach agrees to maintain the standards and ethics of behavior set by the International Coach Federation (ICF). www.coachfederation.org/ethics.

The Client is responsible for their own emotional, mental, and overall well-being. The Client is also responsible for their choices, decisions, behaviors, and actions, along with any resulting consequences. The Client agrees not to hold the Coach accountable or responsible for any action or inaction, as well as any direct or indirect results of coaching services provided by the Coach.

The Client acknowledges that coaching is not therapy, nor does it serve as a substitute for therapy. Coaching does not diagnose, treat, or prevent any mental disorder or medical condition. The Client understands that coaching is not a replacement for professional advice from legal, medical, cognitive, or other qualified professionals, and they agree to seek professional help for respective matters from independent professionals. If the Client is undergoing mental health treatment, they must inform the Coach about their mental healthcare provider. The Client understands the importance of honesty and agrees to communicate openly, provide genuine feedback, and actively participate in the coaching program.

Service Agreement

Confidentiality:
The coaching relationship, as well as all information (documented or verbal) shared by the Client, is bound by confidentiality as per the ICF Code of Ethics. However, it is not considered a legally confidential relationship (such as in Medicine or Law). The Coach agrees not to disclose any Client-related information without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without prior approval.

Confidential information does not include: (a) Information already in the Coach’s possession before being provided by the Client.
(b) Information that is publicly known or generally available within the Client’s industry.
(c) Information obtained by the Coach from a third party without breaching confidentiality.
(d) Information independently developed by the Coach without referencing the Client’s confidential data.
(e) Information the Coach is legally required to disclose.

For further details, refer to the Confidentiality Agreement document.

Limited Liability:
Except as expressly stated in this agreement, the Coach makes no guarantees or warranties, express or implied. The Coach will not be liable to the Client for any consequential or special damages. The Coach’s entire liability under this agreement, and the Client’s exclusive remedy, will be limited to the total amount paid by the Client for coaching services up until the termination date.

If a dispute arises that cannot be resolved through mutual consent, both parties agree to attempt mediation in good faith for up to 30 days after notice is given. If the dispute remains unresolved, and legal action is pursued, the prevailing party will be entitled to recover attorney’s fees and court costs.

Cancellation Policy:
The Client agrees to notify the Coach at least 24 hours in advance if they need to cancel a scheduled session. The Coach will attempt to reschedule the missed meeting. If the Client cancels within 24 hours or fails to attend two coaching sessions within the same agreement period, they will receive a written warning via email. A $60 cancellation fee will be charged for any subsequent missed or canceled session within 24 hours of the scheduled appointment. The Coach will confirm cancellations via text message or email.

Termination Policy:
Either the Client or the Coach may terminate this agreement at any time with a one-week written notice via email. Due to the structured nature of coaching, the Client will continue working with the Coach for one additional week after the written notice is received. At least one final coaching session may be conducted to ensure proper closure and transition.

Company Policies

Refund Policy:

• All paid coaching sessions must be used within 365 days of purchase.
• No cash refunds will be issued unless the original payment was made in cash. Refunds will be processed using the original payment method and will be issued within three business days of the last coaching session. The time taken for the funds to reflect in the Client’s account depends on their bank or credit card company.
• Books, workbooks, worksheets, and other tangible materials are non-returnable and non-refundable.
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Single Coaching Sessions:
No refunds are available for single coaching sessions; however, rescheduling is possible.

Coaching Packages & Programs:

• If the Client cancels before the first session, a full refund will be issued.
• If the Client decides after the second session not to continue, they must notify the Coach via email within 24 hours of the second session. The Coach will issue a refund for any unused sessions, minus a $30 administrative fee. Refunds for unused sessions will be pro-rated, and a $30 early termination fee will be applied.
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Events, Seminars & Workshops:
If canceling attendance at a live event, seminar, workshop, or retreat, a cancellation request must be sent at least 48 hours in advance to: kathy@compassoneconsultants.com.

Nondisclosure / Confidentiality / Relevant Treatment Agreement:
All coaching sessions are confidential. However, confidentiality may be legally breached if:

• The Coach assesses that child or elder abuse or neglect is occurring.
• The Client threatens to harm another individual, and the Coach believes the Client will act on this threat.
• The Coach determines the Client is at risk of self-harm. In such cases, the Coach may notify emergency contacts or law enforcement to ensure the Client’s safety.
• The Client is working with a mental health professional such as a counselor, therapist, psychologist, or psychiatrist, and disclosure is necessary.
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Statement of Intent & Disclaimer:
Coaching is meant to complement therapy, not replace it. If at any time the Client feels that stress or emotional concerns are interfering with their ability to function, they should seek professional help from a qualified mental health professional. If needed, the Coach can provide reputable referrals.

By agreeing to Compass One Consultants’ Terms & Policies, the Client acknowledges:

• Coaching is not a substitute for mental health care or counseling.
• Compass One Consultants LLC is not a clinical therapy practice, and its coaches are not medical professionals.
• Coaching does not constitute legal, medical, or financial advice.
• The Client is fully responsible for their own results and acknowledges that results are not guaranteed.
• The Client is solely responsible for their choices, decisions, and the consequences of their actions.
• Coaching is a professional relationship, and professional boundaries will be maintained throughout the engagement.

By continuing to use Compass One Consultants’ services, you agree to the above Terms & Policies.